vip yes Privacy Policy
This policy explains in full how your personal information is collected, what it is used for, and how it is kept secure.
Table of Contents
1 General Introduction and Applicability
vip yes is an online gaming and betting platform serving users in Bangladesh. This Privacy Policy ("Policy") applies to all users of the vip yes website and mobile application.
The purpose of this Policy is to clearly explain what information we collect from you, why we collect it, and how we handle it. By using our services, you are considered to have agreed to the terms of this Policy. This Policy should be read alongside our Terms and Conditions, as both documents together form the basis of the agreement between you and vip yes.
This Policy applies in both English and Bengali. In the event of any dispute or ambiguity, the Bengali version shall take precedence.
2 Types of Information Collected
vip yes may collect the following types of information from you:
2.1 Identity Information
- Full name and date of birth
- National ID number or passport number (for account verification)
- Address and residential details
- Email address and mobile number
2.2 Financial Information
- Mobile banking account details (bKash, Nagad, Rocket, Upay)
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction time, amount and method
2.3 Account and Gaming Information
- Username and password (stored in encrypted form)
- Gaming history, betting records and account balance
- Bonus claims and usage records
- Support chat and communication history
2.4 Technical Information
- IP address and device identifier information
- Browser type, operating system and screen resolution
- Session duration, page visits and navigation patterns
- Cookie and local storage data
3 How Information Is Collected
vip yes collects your information in the following ways:
3.1 Information Provided Directly by You
You provide information directly during account registration, through the KYC (Know Your Customer) verification process, when making a deposit or withdrawal request, and when contacting support via live chat or email.
3.2 Automatically Collected Information
When you use our website or app, certain information is collected automatically through technical means. This includes your device information, log files and cookies. This information is used to improve the performance of our platform and to prevent fraud.
3.3 Information Received from Third Parties
We may receive certain information from identity verification services and payment processors in specific circumstances. This information is used solely for account verification and completing transactions.
4 Purpose of Using Information
vip yes uses collected information for the following purposes:
- Service Delivery and Management: Creating and managing your account, processing deposits and withdrawals, and distributing bonuses and rewards.
- Identity Verification: For fraud prevention and age verification — all gaming and betting activity on vip yes is for those aged 21 and above.
- Safety and Security: Detecting and preventing unauthorised access, account hacking and financial fraud.
- Customer Support: Responding to your questions, complaints and support requests. Our 24/7 live chat and email support team assists in both Bengali and English.
- Service Improvement: Analysing user behaviour to improve platform performance and experience.
- Communication: Notifying you about important account-related updates, transaction confirmations and policy changes.
- Responsible Gaming: As part of our commitment to responsible gaming, detecting unusual gaming patterns and providing assistance where needed.
5 Sharing Information with Third Parties
vip yes does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in certain circumstances:
5.1 Service Providers
Necessary information may be shared with trusted third parties for payment processing, identity verification, technology infrastructure and customer service. These organisations may only use the information for the specified purpose and may not use it for their own purposes.
5.2 Legal Obligations
Information may be disclosed to comply with a court order, a lawful request from a government authority, or requirements under applicable law. In such cases, we will disclose only the information that is legally required.
5.3 Business Transfers
In the event of a change of ownership, merger or acquisition of vip yes, user information may be transferred to the new entity as part of its assets. Users will be notified in advance in such circumstances.
6 Cookies and Tracking Technology
The vip yes website uses cookies and similar tracking technologies. Cookies are small data files stored on your browser or device.
6.1 Essential Cookies
These cookies are essential for the basic functioning of the website. They are used to maintain login sessions, ensure security and protect accounts. These cookies cannot be disabled.
6.2 Analytical Cookies
These cookies are used to understand how users interact with our platform. This information helps us improve the quality of our service. You can disable these cookies through your browser settings.
6.3 Managing Cookies
You can manage or delete cookies through your browser settings. However, disabling essential cookies may cause some key features of the platform to stop working correctly.
7 Data Storage and Security
vip yes applies industry-standard technical and administrative measures to ensure the security of your information.
7.1 Encryption
All data transmitted through the website and app is protected by SSL (Secure Socket Layer) encryption. Passwords and sensitive financial information are stored using strong encryption algorithms.
7.2 Access Control
Only authorised staff may access user information, and only to the extent required for a specific purpose. All access to data is logged and monitored.
7.3 Retention Period
Information is retained for as long as the account is active and, after account closure, for the period required to meet legal obligations. Financial transaction records are retained for a defined period after account closure.
7.4 Response to Data Breaches
If a data security breach occurs, affected users will be notified as quickly as possible and immediate steps will be taken to resolve the issue.
8 Your Rights
As a user of vip yes, you have certain important rights regarding your own information:
8.1 Right to Access
You may request a copy of the information we hold about you at any time. This request must be made through our support channels.
8.2 Right to Correction
You have the right to request correction of any inaccurate or incomplete information on your account. A verification process may be required for corrections to name and identity information.
8.3 Right to Close Account
You may close your account at any time. After closure, all information will be deleted except what is required to meet legal obligations.
8.4 Right to Opt Out of Promotional Communications
If you do not wish to receive promotional emails or notifications, you may opt out at any time. However, essential notifications relating to your account and transactions cannot be disabled.
9 Privacy of Minors
All vip yes services are exclusively for those aged 21 and above. We do not knowingly collect information from anyone under the age of 21. An age verification process is conducted at registration and identity is confirmed through KYC verification.
If we become aware that someone under the age of 21 is using our platform, that account will be suspended immediately and the associated information will be deleted. If a parent or guardian believes their child is using this platform, please contact us immediately.
10 Policy Changes
vip yes reserves the right to modify or update this Privacy Policy as needed. If any significant changes are made, users will be notified via their registered email address or through a notice on the platform.
Continued use of the platform after changes have been made will be considered acceptance of the updated Policy. You will be given adequate time to review the new policy before it takes effect.
The latest version of this Policy will always be available on this page. The "Last Updated" date at the top of the page shows when the Policy was most recently changed. To learn more about us, visit our About Us page.
11 Contact
If you have any questions, concerns or requests regarding this Privacy Policy, please contact us. Our privacy team will respond to your message as quickly as possible after receiving it.
You can speak with us directly through our 24/7 live chat support or write to us by email:
Email:
For any privacy-related request, please include your registered email address or mobile number to verify your account. To find answers to questions about our services, rules or general topics, visit our FAQ page — many common questions are answered there.